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Privacy & Security Policy


OSI Batteries is committed to protecting your privacy. This policy describes our practices regarding personal and account information collected through our web site. In this policy, “personal and account information” means your name, company name, account number, address, telephone number, and email address plus other information that personally identifies you, including your industry, the number of employees at your company, and purchase history.


We reserve the right to modify this privacy policy from time to time. Each version of our Privacy Policy is marked with a version number and effective date. We recommend that you visit our website periodically to review any changes.


The amount and type of information we collect from you depends on your activities and use of our website. Below, we explain what information we collect.


The amount and type of information we collect from you depends on your activities and use of our website. Below, we explain what information we collect.

When you browse our web site:

  • We may collect your IP address to measure our website traffic and to help provide a relevant shopping experience.
  • If you come to our web site via a link, we may collect the location of the link that referred you.
  • We may collect information about the browser you are using to help optimize our web site for visitors.
  • We may keep track of pages you visit to help provide you with a more personalized shopping experience.

    • When you make purchases through our web site:

  • We collect your name, address and payment information to process your order. Call us toll-free at 1-800-626-4173 to provide credit card and purchase order numbers by phone.
  • We may collect information contained in “cookies,” such as your purchases and login data, to personalize your shopping experience. Your browser may be required to accept cookies if you wish to add items to a shopping cart.

    • When you create an account on our web site:

  • We collect your user name, password, bill-to- address, and email address. You can help us ensure your privacy by not sharing your user name or password.

    • When you communicate with us through our website:

  • We collect your email address and the other information that you provide in order to respond to your communication.

    • When you enter contests, participate in surveys, or register for other activities on our website:

  • We collect your name, email address and telephone number, and the other information that is required for entry or participation, which varies depending on the activity.

  • The amount and type of information we collect from you depends on your activities and use of our website. Below, we explain what information we collect.
  • We may use your personal and account information to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy.
  • We may occasionally send you promotional or product information. If you do not wish to receive promotional or product information, you may opt out of future communications by following the instructions in the e-mail communication.
  • In addition, in order to measure how we are doing and to better understand how we can improve our product offerings, we or one of our service providers or strategic partners may contact you by telephone or e-mail and solicit your participation in research. Your participation is voluntary.
  • If you become our customer, we may send you updates on important information about our company and services.

  • We restrict access to your personal and account information to those who need access to use it as set forth in this policy, which includes service providers who are restricted by confidentiality obligations. Only authorized personnel are permitted to see your account password.
  • We may share your personal and account information with our third party services providers, including but not limited to our credit card processors, web site developers and hosts, advertising agencies, third party shippers and other services providers, whose use of your information is limited to providing services to us. We do not sell, trade, rent or otherwise share your personal information with others.
  • We may disclose your personal and account information to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims. Your personal and account information may also be disclosed in event of any future connection with a sale of some or all of our business or a merger with another company.

  • We use 128-bit encryption technology and Secure Socket Layers (“SSL”) in all areas where your personal and account information is required.
  • In addition, your personal and account information and transaction history are kept behind a firewall on separate servers. All transaction information is processed under encrypted channels.

  • You may edit your account information at any time by signing in to your account and clicking the Settings menu. You can access, review and update your personal information.
  • To delete your account, please call us at 1-800-626-4173 with specific instructions to delete your account. Deleting your account will result in not being able to access certain areas of the site.

  • If you need to reset your password, click the LOGIN button at the top of the navigation bar and look for the Forgot Password? link in the Returning Customer section. Enter the email address associated with your account, and we'll send you a link to reset your password.
  • If you are still experiencing issues accessing your account, please call us at 1-800-626-4173 and we'll be happy to help resolve your account issues.

  • You can contact us directly through the CONTACT US section. Please note that messages become our property and, unless you direct otherwise, may be used by us for promotional purposes. Comments or questions can also be sent to us via postal mail, and we will use reasonable efforts to promptly review and respond as appropriate:

      • OSI Batteries
      6024 Culligan Way
      Minnetonka, MN 55345

  • OSI Batteries provides links to external sites as a convenience to the user. The inclusion of any link does not imply OSI Batteries endorsement of the external site company, its website, or the products and services it promotes and sells. OSI Batteries is not responsible for the privacy practices or the content of external websites.