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Return Policy

OSI Batteries guarantees your satisfaction with the products you purchase from us. We pride ourselves on quality products and outstanding service. If there is a problem with one of our products, please review the following information below, which outlines our return policy.

  • Please inspect all packages carefully before opening manufactures’ packaging, and inform OSI Batteries within 7 days if there is a problem.
  • Non-warranty return merchandise must be in unused, unopened and resalable condition.
  • Warranty items may be returned for repair or replacement following our warranty policy.
  • Return shipping costs are at the customer’s expense unless arrangements are made with OSI prior to return shipment.
  • Return shipments must be received by OSI Batteries within 30-days of receipt of your products.
  • Refunds/credits will be issued relative to original payment method(s).
  • OSI Batteries reserves the right to charge a twenty percent (20%) restocking fee for all Non-warranty returned merchandise.
  • Special order items and large production runs may be subject to non-cancellable, non-refundable restrictions at OSI Batteries discretion
  • Shipping fees are not eligible for refunds/credits.

Return Request Procedure

Please call 1-800-626-4173 or email support@osibatteries.com to be connected with our customer service representative to discuss all warranty and non-warranty return requests.

Please be ready with following information:

  • Name
  • Customer Number
  • Sales Order Number
  • Product Number
  • Quantity
  • Phone Number
  • Email Address
  • Reason for Return

Once a return is approved, we will provide you with specific return instructions and a RMA number to help complete your return. Please make sure the RMA number is clearly marked on shipping documents and sent to the address below.

    Ship returns to:

    OSI Batteries
    RMA#
    6024 Culligan Way
    Minnetonka, MN 55345


Warranty Policy

  • We stand behind what we sell. If you have problems with any of our products, please call us at 1-800-626-4173 and we will resolve the issue in a professional, courteous manner.
  • Please see the Return Request Procedure above to receive an RMA number.
  • Warranties may be voided if products are physically abused or used in a manner not intended by the original manufacturer.
  • All warranty items shall be repaired or replaced by OSI Batteries.
  • The purchaser shall pay shipping charges for defective products returned unless other conditions are agreed on by both parties.
  • Review the listing below for our product warranties.

Warranty specifications

OSI Brand Rechargeable Two-Way Radio Batteries

  • Nicad: Battery shall maintain a minimum of 80% rated capacity for 18 months from date of shipment.
  • NiMH: Battery shall maintain a minimum of 80% rated capacity for 12 months from date of shipment.
  • Li-Ion: Battery shall maintain a minimum of 80% rated capacity for 12 months from date of shipment.

Sealed Lead Acid Batteries

  • Battery shall be free of defects in material and workmanship for 12 months from date of shipment.

Rechargeable Medical Batteries

  • Battery shall maintain a minimum of 80% rated capacity for 16 months from date of shipment.

All Other Rechargeable Batteries

  • Battery shall maintain a minimum of 80% rated capacity for 12 months from date of shipment.

Non-Rechargeable Batteries

  • Battery shall perform at 100% rated capacity upon delivery.